6rwen Privacy Policy

1. Information We Collect

6rwen collects personal information from players in order to provide a safe, compliant, and fully functional online gaming experience. The categories of information we collect are outlined below.

1.1 Information You Provide Directly

When you register an account or interact with 6rwen's services, you may provide the following information:

• Identity data: Full legal name, date of birth, gender, and nationality
• Contact data: Email address, mobile phone number, and residential address
• Account credentials: Username and encrypted password
• Verification documents: National ID card, passport, driving licence, or utility bill submitted for KYC purposes
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction records — note that 6rwen does not store full card numbers; card processing is handled by PCI-DSS-compliant payment processors
• Communications: Support chat transcripts, email correspondence, and feedback submitted to 6rwen

1.2 Information Collected Automatically

When you access the 6rwen platform, certain technical information is collected automatically by our servers and analytics systems:

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal timestamps
• Location data: Country and region inferred from IP address (6rwen does not collect GPS or precise physical location)
• Cookie data: Session identifiers and platform preference cookies (see Section 4 for full details)

2. How We Use Your Data

6rwen uses the personal information we collect for the following specific purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent.

Purpose	Data Categories Used	Legal Basis
Account creation and management	Identity, contact, credentials	Contractual necessity
Processing deposits and withdrawals	Payment data, identity	Contractual necessity
Identity and age verification (KYC)	Identity, verification documents	Legal obligation
Fraud prevention and anti-money laundering	Payment data, usage data, IP	Legal obligation / Legitimate interest
Responsible gaming monitoring	Usage data, bet history	Legal obligation / Legitimate interest
Customer support	Contact, communications	Contractual necessity
Platform analytics and improvement	Usage data, device data	Legitimate interest
Promotional communications (opt-in)	Contact data	Consent

6rwen will never use your personal data to make solely automated decisions that produce significant legal or similarly significant effects on you without providing you the opportunity to request human review of that decision.

3. Data Sharing & Third Parties

6rwen does not sell your personal data. We share data with third parties only under the limited circumstances described below, and in each case only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals in BDT, 6rwen works with licensed payment service providers operating in Bangladesh, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, and others). These processors receive only the transactional data required to complete the payment and are bound by their own applicable data protection obligations.

3.2 Game Software Providers

6rwen's game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session data (such as game ID, bet amount, and outcome) for the purpose of game performance monitoring and RTP auditing. Personal identity data is not passed to game providers.

3.3 Identity Verification Services

Where automated KYC verification is used, a third-party identity verification service may process the documents you submit. These services operate under strict confidentiality agreements and are prohibited from retaining your documents beyond the verification process.

3.4 Legal and Regulatory Disclosure

6rwen may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, valid legal process, or in response to a verified investigation into suspected fraud, money laundering, or other unlawful activity. In such cases, 6rwen will disclose only the minimum data necessary to satisfy the legal obligation.

4. Cookies & Tracking Technologies

6rwen uses cookies and similar lightweight client-side storage technologies to operate the platform efficiently and securely. The following cookie categories are used on 6rwen:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. Without these cookies, core platform features — including logging in, maintaining your session across pages, and processing bets — would not function correctly.

4.2 Functional Cookies

Functional cookies remember your platform preferences, such as your preferred language setting and notification preferences. These cookies do not track your activity beyond the 6rwen platform and expire at the end of your browser session or after a fixed period of up to 90 days.

4.3 Analytics Cookies

6rwen uses first-party analytics to understand how players interact with different parts of the platform — which games are most popular, where players experience technical difficulties, and how page load performance can be improved. Analytics data is aggregated and anonymised before being reviewed by the 6rwen technical team; it is not used to build individual player profiles.

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Deleting functional cookies will reset your saved preferences.

5. Data Retention

6rwen retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. The table below summarises our standard retention periods:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and AML obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
KYC verification documents	5 years from date of submission	Regulatory compliance
Support communications	3 years from last interaction	Dispute resolution and audit trail
Session and usage logs	13 months	Platform security and analytics
Marketing consent records	Until consent is withdrawn + 1 year	Consent documentation

When a retention period expires, 6rwen securely deletes or anonymises the relevant data so that it can no longer be linked back to any individual player. Anonymised, aggregated statistical data may be retained indefinitely for internal research and platform improvement purposes.

6. Security Measures

Protecting the personal data of 6rwen players is a technical and operational priority. We implement a layered security architecture that includes both preventive and detective controls:

• Transport security: All data in transit between your device and 6rwen infrastructure is encrypted using TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS.
• Data at rest: Sensitive database fields — including hashed passwords, payment references, and identity document records — are encrypted at rest using AES-256 or equivalent standard.
• Access controls: 6rwen staff access to player data is governed by a strict least-privilege policy. Only personnel with a verified operational need may access identifiable player records, and all such access is logged.
• Password storage: Player passwords are never stored in plaintext. They are hashed using a modern, salted one-way hashing algorithm. 6rwen staff cannot read your password.
• Intrusion detection: 6rwen's infrastructure is monitored around the clock for anomalous access patterns, and automated alerts are triggered for suspected unauthorised access attempts.
• Penetration testing: 6rwen undergoes periodic third-party security assessments to identify and remediate vulnerabilities in the platform.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 6rwen will notify affected players via their registered email address within a reasonable period of becoming aware of the incident, and will take all necessary steps to contain and remediate the breach.

7. Your Privacy Rights

As a 6rwen player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the 6rwen support team via live chat or by emailing [email protected]. We will respond to all verified requests within a reasonable timeframe and at no cost to you.

• Right of access: You may request a copy of the personal data 6rwen holds about you, along with information about how it is processed and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For certain data changes (such as name or date of birth), we may require supporting documentation.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Note that data subject to legal retention obligations (see Section 5) cannot be deleted before the applicable retention period has expired.
• Right to restrict processing: You may request that 6rwen limit the processing of your data in certain circumstances — for example, while a correction request is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to 6rwen, for the purpose of transferring it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to processing based on legitimate interest — including profiling carried out for direct marketing purposes — at any time.

8. Policy Updates & Contact

6rwen reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, and applicable legal requirements. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on the platform for a minimum of 14 days following the update.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. Prior versions of this Privacy Policy are available on request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 6rwen, please contact our support team using the details below. Our English-language team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6):

• Email: [email protected]
• Live Chat: Available directly through the 6rwen platform, 24/7

We are committed to resolving any privacy concern promptly and transparently. If you remain unsatisfied with our response to a data rights request or privacy complaint, you retain the right to escalate the matter through appropriate legal channels available to you.